Repair services for assistive devices by Iceland Health

Repair of assistive devices under warranty is the supplier's responsibility (typically 2 years). If the supplier's liability has expired, the repair service is in the hands of companies with a contract with Health Insurance for repair services.

Service locations

Repair service for assistive devices in the capital area

Repair service for assistive devices in the countryside

Conditions

The conditions for repair services shall be as follows:

• The assistive device is owned by Iceland Health and is registered to users of the device

• Repairs are not paid if the assistive device is under warranty, cf. above.

• Repair must be performed by a workshop that has a contract with the Iceland Health and/or by authorized parties

• Assistive devices must be sent to the relevant service provider who provides repair services (on the device you will find identification about the dealer on a sticker)

• A sheet containing information about the user's name, social security number and a description of the problem to be repaired must be included.

Orthopedic shoes

Repairs are paid if the wear and tear of shoes is clearly the result of a medical condition, e.g. in individuals with a spastic gait due to cerebral palsy (CP).

A maximum of four repairs per year are paid for on shoes.

Prosthetics

The first and second repairs to each prosthesis are paid in full, and subsequent repairs are paid for 70%.

Splints

The first and second repairs to each brace are paid for in full, and subsequent repairs are paid for 70%.

Processing time

Smaller repairs, such as a flat tire on a wheelchair, are offered while you wait. General repairs must be carried out within two working days, provided that spare parts are available in the country.

It must be offered to pick up and send devices to/from repair that the user cannot bring himself in a traditional passenger car. In the same way, repairs in the home should be offered for wall-mounted aids or aids that are not suitable for moving from the user's home, e.g. hospital bed

In certain cases, health insurance takes care of the installation of assistive devices, modifications, special construction and assistance with the adaptation of assistive devices for users or arranges for others to do it.

Emergency service for electric assistive devices

Emergency services include malfunctions in electrical assistive devices, e.g. hospital beds, elevators, electric wheelchairs/electric shuttles, assistive devices/special vehicle equipment.

Emergency services are provided in certain serious situations when the user is unable to support himself in his assistive device. The device has broken down and the user cannot seek help from his assistants or his relatives. An example could be: a hospital bed that is stuck in the top position, a wall-mounted lift that breaks down or e.g. user is stuck in a forklift magnet.